What works in personalization? #personalization #ux #cx

What works in personalization

Personalization case studies

Personalization case studies

Omnichannel functionality – this is what it is

Omnichannel functionality – this is what it is:

  • Omnichannel best practices
  • Omnichannel experience


What are the factors that drive customer loyalty? #research

What are the factors that drive customer loyalty?

  1. Deliver on quality and core brand promises
  2. Declare your values openly and consistently
  3. Delight customers at every touchpoint

Personalization across channels

Personalization across channels (infographic)

  • 73% of customers prefer personalized shopping experiences
  • 46% of customers purchase more when personalized for across channels
  • 75% of customers say they will leave if a store associate is not knowledgeable enough
  • 76% of customers purchase more products based on merchant recommendations in-store
  • Your store associates have 2 mins to engage customers or ½ will leave the store
  • Greeting customers w/n 10s and 10ft dramatically increases their store experience
  • 30% of your in-store customers generate 70% of your revenue
  • 85% haven’t heard one word from a retailer since signing up for a loyalty program
  • 54% of customers would end loyalty relationships if they are not given personalized, tailored offers

20 retention strategies

20 retention strategies