Omnichannel functionality – this is what it is
Omnichannel functionality – this is what it is:
- Omnichannel best practices
- Omnichannel experience
What are the factors that drive customer loyalty? #research
What are the factors that drive customer loyalty?
- Deliver on quality and core brand promises
- Declare your values openly and consistently
- Delight customers at every touchpoint
Personalization across channels
Personalization across channels (infographic)
- 73% of customers prefer personalized shopping experiences
- 46% of customers purchase more when personalized for across channels
- 75% of customers say they will leave if a store associate is not knowledgeable enough
- 76% of customers purchase more products based on merchant recommendations in-store
- Your store associates have 2 mins to engage customers or ½ will leave the store
- Greeting customers w/n 10s and 10ft dramatically increases their store experience
- 30% of your in-store customers generate 70% of your revenue
- 85% haven’t heard one word from a retailer since signing up for a loyalty program
- 54% of customers would end loyalty relationships if they are not given personalized, tailored offers
