If a journalist observed your organization for a few months, what headline would she write? Some other tough questions: What does this business look like in five years? What are our customers worrying about today? What will they be worrying about tomorrow? What are our employees seeing but not saying? Where are we communicating effectively? […]

I found this great article about Napoleon Bonaparte. I am a big fan of him. Rapidity of movements. “The strength of an army, like the power in mechanics, is estimated by multiplying the mass by the rapidity … Press on !” – Napoleon Bonaparte Five principles guiding the development of his plans. Before every campaign […]

Signals that you have to kill your idea (from: http://blogs.hbr.org/2013/09/three-signs-that-you-should-kill-an-innovative-idea/) no pleasant suprises: despite the setbacks that occur during business development there are no new discoveries, no positive suprises, just cold setbacks and delays no deeper insights (something different as suprises) greater engagement inspires little emotions from your users/target group. Indifference is killing.  

Accenture: customer experience should be the focus of modern marketing