Personalization across channels

Personalization across channels (infographic)

  • 73% of customers prefer personalized shopping experiences
  • 46% of customers purchase more when personalized for across channels
  • 75% of customers say they will leave if a store associate is not knowledgeable enough
  • 76% of customers purchase more products based on merchant recommendations in-store
  • Your store associates have 2 mins to engage customers or ½ will leave the store
  • Greeting customers w/n 10s and 10ft dramatically increases their store experience
  • 30% of your in-store customers generate 70% of your revenue
  • 85% haven’t heard one word from a retailer since signing up for a loyalty program
  • 54% of customers would end loyalty relationships if they are not given personalized, tailored offers