Personalization across channels (infographic)

• 73% of customers prefer personalized shopping experiences
• 46% of customers purchase more when personalized for across channels
• 75% of customers say they will leave if a store associate is not knowledgeable enough
• 76% of customers purchase more products based on merchant recommendations in-store
• Your store associates have 2 mins to engage customers or ½ will leave the store
• Greeting customers w/n 10s and 10ft dramatically increases their store experience
• 30% of your in-store customers generate 70% of your revenue
• 85% haven’t heard one word from a retailer since signing up for a loyalty program
• 54% of customers would end loyalty relationships if they are not given personalized, tailored offers

How you can thank your customers – and build a relationship